Single Point of Access

Rotherham Child and Adolescent Mental Health Service (CAMHS) Single Point of Access (SPA) team is responsible for triaging all the requests for support that come into the service.

Requests for support will be accepted and telephone consultation given to all universal partner agencies, GP’s, Emergency Department staff and schools.

Requests for support are triaged for urgency on the same day they are received. Any people needing urgent or emergency support, which is not from an Emergency Department or hospital, will receive an assessment of their needs and a decision of appropriate care arrangements within 24 hours or the next working day. People referred from an Emergency Department or hospital will be triaged at the time of receipt by the SPA team and the assessment completed within four hours.

The SPA team are responsible for ensuring that all people requesting support who don’t meet the criteria for CAMHS are appropriately signposted and information shared with professional making the request by letter explaining the reasons why the request for support has not been accepted. Parents, carers and young people will also be contacted to explain the reasons why the request was not accepted and given advice of where they have been signposted, unless there are safeguarding concerns. If there is not enough information on the request for support to determine the outcome of the triage process, the SPA team will contact the family and/ or referrer for clarification.  If after five working days, the referrer or patient/family has not responded to requests for further information, then a letter to the professional clearly explaining why the request for support cannot be processed will be sent.

Requests for support which are deemed appropriate for CAMHS will be picked up by the relevant locality practitioner, who will contact the parent/ carer and/ or young person to arrange a consultation session or initial assessment.

A request for support is deemed as urgent if:

  • A young person is actively self-harming and requires treatment in an Emergency Department
  • A young person is actively suicidal, has a plan and intends to carry it out
  • A young person has significant, rapid weight loss with a BMI of 14 or less
  • A young person is exhibiting active psychotic symptoms or unusual thought processes which are causing them to act in a dangerous manner to themselves or others
  • A young person has been placed on the paediatric ward as a result of any of the above
  • A young person who has been identified as a ‘Looked After Child’.