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Getting Advice


The role of the Getting Advice Team is to triage requests for advice/support that come into Rotherham CAMHS (Child and Adolescent Mental Health Service) where there are concerns that a child / young person may be experiencing the following mental health difficulties:

How Can We Help You?

  • Anxiety
  • Depression/ Low mood
  • Psychosis
  • Obsessive- Compulsive Disorder
  • Eating Disorders
  • Self-harm / Suicidal thoughts
  • Intellectual Disabilities (with mental health presentation).
  • Professional referrals requesting assessment of Autism Spectrum Disorder (ASD)  and/or attention Deficit Hyperactivity Disorder (ADHD)

We can accept requests for advice in the following ways

From young people

  • Telephone call if over 14 years old with parents consent. Our admin team will ask you for some information about you and your current difficulties. Then a member of the Getting Advice Team will call you back.
  • E-Clinic – You can book an appointment to chat to us online by downloading the app.
    Download the app from Apple Store Download the app from Google Play

From Professionals:

We ask that Professionals complete the online referral form when asking for consultation and advice or requesting support for a child or young person aged 5 years old and above. This will be sent directly through to the team who will triage within 24hrs.  This includes UECC referrals.

Any requests for assessment of Autism Spectrum Disorder (ASD) and/or Attention Deficit Hyperactivity Disorder (ADHD) This process has now changed (from June 2021) and we will only accept referrals from schools (unless the child/young person is electively home educated – please contact us in these instances to discuss). We believe the best approach for referral into the service is for schools and parents to work together to complete the referral pack – please see Rotherham Neurodevelopmental Assessment Pathway Page for more information on ASD & ADHD We no longer accept referrals from GP’s. If a Paediatrician would like to refer a child, they would need to liaise with the school to make this referral.

When can I expect to hear back from someone?

We are available:

Monday to Friday 9am to 5pm (except Bank Holidays).

Tel: 01709 304808.

All requests will be triaged within 24 hours, following this contact will be made within 2 weeks.


Virtual Reality

Relax in VR is an immersive virtual reality therapy programme designed for young people in Rotherham

The programme is made up of 21 sessions which mimics real world situations whist teaching progressive muscle relaxation techniques, applied Relaxation   and exposure therapy.

The therapy is designed for young people over the age of 13 years (11- and 12-year-old under guidance) who are experiencing social anxiety, generalised anxiety, and panic.

The Virtual Reality headset is loaded to the young person and links remotely not a therapist who will supervise in real time 24 hours a day 7 days a week. The wearable device generates data giving the therapist an insight into progress and an understanding of how to manage anxiety.

Referrals to virtual reality are made by

Rotherham with me in mind Contact us Rotherham WMIM
Rotherham Child and Adolescent Mental Health Services Getting Advice Rotherham CAMHS
Virtual Reality patient leaflet

Image of child unboxing and using virtual reality kit   Image of child using Virtual Reality kit

What happens next?

Initially we will make contact with the person requesting advice to find out some more information about the current difficulties and what support has already been tried. Following this we may contact other important people in the child/young person’s life. This will help us to think through with you the best steps forward. This may include us providing resources/self-help or signposting to other avenues of support.

For some children/young people it will be identified that specialist CAMHS support is required, at this stage Getting Advice work to ensure these children / young people are able to receive support from our colleagues in both the Getting Help Pathway and Intensive Community Support Team.

We would welcome feedback from anyone who has had contact with our pathway

Complete our questionnaire.

Thank you for your time