Skip to content

Getting Advice

We have implemented a number of temporary service changes in light of the Coronavirus pandemic. We are contacting families in advance of planned face to face appointments and where appropriate offering different options for families, such as using WhatsApp and telephone calls. We continue to accept referrals and respond as quickly as possible, we are also still available for consultation with our partner agencies by telephone to discuss any young people or concerns.

The role of the Getting Advice Team is to triage requests for advice/support that come into Rotherham CAMHS (Child and Adolescent Mental Health Service) where there are concerns that a child / young person may be experiencing the following mental health difficulties:

How Can We Help You?

  • Anxiety
  • Depression/ Low mood
  • Psychosis
  • Obsessive- Compulsive Disorder
  • Eating Disorders
  • Self-harm / Suicidal thoughts
  • Intellectual Disabilities (with mental health presentation).
  • Professional referrals requesting assessment of Autism Spectrum Disorder (ASD)  and/or attention Deficit Hyperactivity Disorder (ADHD)

We can accept requests for advice in the following ways

From young people

  • Telephone call (Parental consent needed if under 14). Our admin team will ask you for some information about you and your current difficulties. Then a member of the Getting Advice Team will call you back.
  • E-Clinic – You can book an appointment to chat to us online by downloading the app.
    Download the app from Apple Store Download the app from Google Play
  • We are unable to accept requests for assessments of Autism Spectrum Disorder (ASD) and/or Attention Deficit Hyperactivity Disorder (ADHD) from children/young people. If you would like an assessment then ask your teacher at school /college or your GP to help. Your parent/carer can also help you with this.

From Professionals:

We ask that Professionals complete the Request for Advice and/or Support form (below) when asking for consultation and advice or requesting support for a child / young person.  Please send this via post or email  to, this includes U.E.C.C referrals.

Any requests for assessment of Autism Spectrum Disorder (ASD) and/or Attention Deficit Hyperactivity Disorder (ADHD) This process has now changed (from June 2021) and we will only accept referrals from schools (unless the child/young person is electively home educated – please contact us in these instances to discuss). We believe the best approach for referral into the service is for schools and parents to work together to complete the referral pack – please see Rotherham Neurodevelopmental Assessment Pathway Page for more information on ASD & ADHD We no longer accept referrals from GP’s. If a Paediatrician would like to refer a child, they would need to liaise with the school to make this referral.

When can I expect to hear back from someone?

We are available:

Monday to Friday 9am to 5pm (except Bank Holidays).

Tel: 01709 304808.

All requests will be triaged within 24 hours, following this contact will be made within 2 weeks.

What happens next?

Initially we will make contact with the person requesting advice to find out some more information about the current difficulties and what support has already been tried. Following this we may contact other important people in the child/young person’s life. This will help us to think through with you the best steps forward. This may include us providing resources/self-help or signposting to other avenues of support.

For some children/young people it will be identified that specialist CAMHS support is required, at this stage Getting Advice work to ensure these children / young people are able to receive support from our colleagues in both the Getting Help Pathway and Intensive Community Support Team.

We would welcome feedback from anyone who has had contact with our pathway

Click on the Survey Monkey logo to access the questionnaire

Thank you for your time